Who is Filing This Claim?

Please select the category that best describes you:

How to Submit a Claim

1

Preliminary Diagnosis

Open a Repair Order and conduct a customer-authorized preliminary diagnosis. This may include:

  • • Visual inspection
  • • Road test
  • • Scan for diagnostic trouble codes
  • • Component testing
  • • Adding dye to trace a leak
  • • Compression tests
  • • Leak-down tests
  • • Using a boroscope for cylinder and valve damage pictures
  • • Transmission line pressure readings
2

Submit Your Claim

Use this link to submit your claim:

Submit Claim Form

To modify an existing claim, use the same form and select "Add-on/Update"

If you can't submit online call 844-463-1618

3

Complete Required Fields

  • • Enter all required fields
  • • Attach a complete estimate with part numbers, prices, labor hours, and warranty information
  • • Attach relevant photos showing diagnosis, damage, modifications, or commercial usage

Accepted file formats: .pdf, .doc, .docx, .rtf, .xls, .xlsx, .csv, .txt

4

Track Your Claim

  • • You'll receive immediate confirmation that your claim was submitted
  • • Claim status updates will be sent automatically via email
  • • Check your claim status anytime at: Claim Status Portal

Payment Request Process

After receiving authorization and completing the repair, submit for payment:

Submit Payment Request
⚠️ Important: Use these forms only. Do not send separate emails as this will slow the process.
Payment Policy: Payment amounts cannot exceed the authorized amount or final invoice, whichever is less.

Important Notes

  • Authorization does not guarantee payment. Work performed must precisely match what was presented and authorized. Changes may result in payment denial.
  • Misdiagnosis costs are not covered under contract agreements.

How to Submit a Claim

1

Preliminary Diagnosis

Open a Repair Order and conduct a customer-authorized preliminary diagnosis. This may include:

  • • Visual inspection
  • • Road test
  • • Scan for diagnostic trouble codes
  • • Component testing
  • • Adding dye to trace a leak
  • • Compression tests
  • • Leak-down tests
  • • Using a boroscope for cylinder and valve damage pictures
  • • Transmission line pressure readings
2

Submit Your Claim

Use this link to submit your claim:

Submit Claim Form

To modify an existing claim, use the same form and select "Add-on/Update"

If you can't submit online call 844-463-1618

3

Complete Required Fields

  • • Enter all required fields
  • • Attach a complete estimate with part numbers, prices, labor hours, and warranty information
  • • Attach relevant photos showing diagnosis, damage, modifications, or commercial usage

Accepted file formats: .pdf, .doc, .docx, .rtf, .xls, .xlsx, .csv, .txt

4

Track Your Claim

  • • You'll receive immediate confirmation that your claim was submitted
  • • Claim status updates will be sent automatically via email
  • • Check your claim status anytime at: Claim Status Portal

Payment Request Process

After receiving authorization and completing the repair, submit for payment:

Submit Payment Request
⚠️ Important: Use these forms only. Do not send separate emails as this will slow the process.
Payment Policy: Payment amounts cannot exceed the authorized amount or final invoice, whichever is less.

Important Notes

  • Authorization does not guarantee payment. Work performed must precisely match what was presented and authorized. Changes may result in payment denial.
  • Misdiagnosis costs are not covered under contract agreements.
🛡️

GAP Claims

File a GAP claim for total loss or theft:

  • Have your GAP Addendum number ready
  • Complete the online GAP claim form
  • Follow all instructions on the form

Need Assistance?

If you have questions about filing a GAP claim, please contact customer service:

📞 704-385-4312
⚠️
Your safety is our priority. If your vehicle is dangerous to operate or may cause further damage, please have it towed.

How to File Your Claim

1

Take Your Vehicle to a Repair Facility

If you have a mechanical breakdown, take your vehicle to the selling dealer. If traveling or out of area, you may use any licensed repair facility.

2

Provide Claim Form Link

For expedited service, provide your repair facility with the automated claim submission form link below. They can submit the claim directly.

3

Keep Your Documentation

Remember to keep verifiable copies of all sales receipts, invoices, or work orders showing proper vehicle maintenance according to manufacturer specifications.

🔧

Mechanical, electrical and ancillary (key, tire and wheel, windshield, interior/exterior ets.)

For expedited service 24/7, use the link "submit claim online".

  • Submit anytime night or day
  • Fill out the required fields
  • Our team will review and respond promptly
Submit Claim Form

If you can't submit online, call 704-385-4312 for customer service.

🛡️

GAP Claims

File a GAP claim for total loss or theft:

  • Have your GAP Addendum number ready
  • Complete the online GAP claim form
  • Follow all instructions on the form
📞

Roadside Assistance

Need immediate help on the road?

  • Towing services
  • Jump starts
  • Flat tire changes
  • Fluid delivery
  • Lockout assistance
Call Now: (866) 824-4534
⏰

After Hours Emergency

If a breakdown occurs outside business hours:

  • Wait until Claims Department opens and follow standard procedure
  • Or follow Emergency Repair instructions in your Agreement
  • Keep all receipts for reimbursement

🚨 Emergency Roadside Assistance

Available 24/7 for towing, jump starts, flat tire changes, fluid delivery, and lockout assistance.

📞 (866) 824-4534
Services not available in areas where state providers are exclusively utilized.