File a Claim

We're here to help get you back on the road quickly and safely

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Your safety is our priority. If your vehicle is dangerous to operate or may cause further damage, please have it towed.

How to File Your Claim

1

Take Your Vehicle to a Repair Facility

If you have a mechanical breakdown, take your vehicle to the selling dealer. If traveling or out of area, you may use any licensed repair facility.

2

Provide Claim Form Link

For expedited service, provide your repair facility with the automated claim submission form link below. They can submit the claim directly.

3

Keep Your Documentation

Remember to keep verifiable copies of all sales receipts, invoices, or work orders showing proper vehicle maintenance according to manufacturer specifications.

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Mechanical, Electrical and Ancillary Claims

For expedited service 24/7, use the link "submit claim online".

  • Submit anytime night or day
  • Fill out the required fields
  • Our team will review and respond promptly
Submit Claim Form

If you can't submit online, call 704-385-4312 for customer service.

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GAP Claims

File a GAP claim for total loss or theft:

  • Have your GAP Addendum number ready
  • Complete the online GAP claim form
  • Follow all instructions on the form
Contact Us for GAP Claims
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Roadside Assistance

Need immediate help on the road?

  • Towing services
  • Jump starts
  • Flat tire changes
  • Fluid delivery
  • Lockout assistance
Call Now: (866) 824-4534
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After Hours Emergency

If a breakdown occurs outside business hours:

  • Wait until Claims Department opens and follow standard procedure
  • Or follow Emergency Repair instructions in your Agreement
  • Keep all receipts for reimbursement
View Emergency Guidelines

🚨 Emergency Roadside Assistance

Available 24/7 for towing, jump starts, flat tire changes, fluid delivery, and lockout assistance.

📞 (866) 824-4534
Services not available in areas where state providers are exclusively utilized.